ARRIVAL TIME

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Please aim to arrive on time for your scheduled appointment with clean/makeup-free eyes and lashes. Extra time spent cleaning your lashes will mean less time lashing. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full-service cost.

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CHANGING YOUR APPOINTMENT

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A minimum of 24 hours notice is required to reschedule or cancel a booked appointment without penalty.

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SICKNESS OR FAMILY EMERGENCY

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If you or another person in your household has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. Please do not come to your appointments sick for your safety and that of staff and other clients. If it is assumed you are currently sick, your appointment may be cut short or cancelled and rescheduled for when you are healthy again. As a working student, I understand that the occasional family emergency may arise unexpectedly. A one-time allowance of last minute cancellation or reschedule will be permitted for sickness or family emergency. After that the cancellation and no show policy is in effect.

 

CANCELLATION + NO SHOW 

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As a courtesy, appointment reminders are sent out 24 hours either by text, email or both. If an appointment is cancelled or rescheduled within 24 hours of your appointment, you will be charged  50% of your service as a cancellation fee. If you reschedule or no show your appointment within 4 hours of your scheduled appointment time, you will be charged 100% of your service as a cancellation fee. A booking deposit for all new clients or credit card deposit for repeat clients appointments will be required at the time of booking and will not be charged unless the aforementioned has occurred. This is to protect your time that is set aside especially for you, as well as to protect our time which books up quickly, especially around any upcoming holiday. In turn, we promise to keep appointments on time, give you our full and undivided attention and of course, the best lash work Saskatoon, Saskatchewan has to offer!

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OTHER ARTISTS' WORK 

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New clients with extensions must schedule a “New Client Touch Up”. If you currently have eyelash extensions on from another lash artist, there is a strong likelihood that your lashes will need to be removed and put back on properly. Due to the unregulated nature of eyelash extension trainings, certifications and state board regulations, there are a lot of lash artists that have been improperly trained and at Stay Gorgeous by K, our priority is your natural lash health and eye safety. Thus if you are coming in for a touch up from another lash artist, then you agree that your current extensions may need to be removed and a new full set will be applied at the appropriate full set price.

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AFTER HOURS APPOINTMENTS

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Certain circumstances and seasons may leave you in a panic to squeeze in a last minute lash appointment that is outside of our normal business hours. After hours appointments may be available on a case by case basis for an additional $25 fee. Please contact us directly to schedule your after hours appointment.

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REFUND POLICY

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You are paying for artist time, product and other expenses used to provide you with a service. No refunds will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 72 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done so with a complimentary 30 minute express touch up if it is the fault of application or product. Any concerns addressed after 72 hours of your last appointment or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.